Last Updated: May 26, 2026. We regularly review our policies to ensure the best shopping experience for our customers.
Ordering & Shipping
Q: Do you really offer free shipping?
A: Yes. Every order ships free to any address in the contiguous United States. No minimum purchase. No coupon code needed.
Q: How many days until my order arrives?
A: Processing takes 1–2 business days. Delivery takes 3–5 business days after that. Total: 4 to 7 business days from order to door.
Q: What if I order after 5:00 PM Pacific Time?
A: Your order starts processing the next business day.
Q: Do weekends count toward shipping time?
A: No. Weekends and United States federal holidays are not business days.
Q: Can I track my package?
A: Yes. We email you a tracking number when your order ships.
Q: Which delivery company will bring my order?
A: USPS, UPS, or FedEx. We choose the carrier based on your address and the items you ordered. You cannot pick the carrier.
Returns & Refunds
Q: Can I return something if I just changed my mind?
A: Yes. We accept returns for any reason, including change of mind.
Q: Do I have to pay for return shipping?
A: No. Return shipping is free. We email you a prepaid return label.
Q: Is there a restocking fee?
A: No. We do not charge any fees for returns.
Q: How many days do I have to start a return?
A: 30 calendar days from the day your order is delivered.
Q: What condition does the item need to be in?
A: The same condition you received it, with original packaging and accessories.
Q: How do I start a return?
A: Email info@bossesale.vip with your order number and reason. We will send you a free return label.
Q: Where do I send the return?
A: 511 Westbranch Rd, Los Gatos, CA 95033, United States.
Q: How long until I get my refund?
A: 1–2 business days after we receive the return. Then 7–10 business days for credit cards, or 3–5 business days for PayPal.
Q: Will I get back the full price I paid?
A: Yes. Full refund of the purchase price. No deductions.
Payment & Security
Q: What payment methods do you accept?
A: Visa, MasterCard, and PayPal.
Q: Is it safe to enter my card information?
A: Yes. Our website uses SSL encryption. Your card number is not stored on our servers.
Q: Why was my payment declined?
A: Most often because the billing address you entered does not match your bank’s records. Check your address and try again. If it still fails, call your bank.
Customer Support
Q: How can I contact Bossesale?
A: Email info@bossesale.vip or call +1 (925) 699-8126.
Q: When are you available?
A: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
Q: Can I visit your address in person?
A: No. That address is our business office and return center. It is not a retail store.