We want you to be entirely satisfied with your independent selection from Bosese. If something goes wrong, we offer a straightforward, risk-free 30-day return process.
Return Window
You have 30 calendar days from the exact date you received your item to request a return.
Permitted Return Conditions
To qualify for a successful refund, your items must satisfy one of the following criteria:
- Quality issues or defects: The product arrived damaged, broken, or non-functional.
- Unused/Original Condition: The item must be completely unused, free from wear, and preserved exactly in its original retail packaging with all manuals and components included.
Costs & Fees
- Return Shipping Cost: $0.00 (Free Returns). Bosese will provide a prepaid return shipping label via email for qualified returns.
- Restocking Fee: $0.00 (No restocking fees will ever be charged to the customer).
Step-by-Step Return Procedure
- Initiate: Email our support helpdesk at info@bosese.it.com with your order number and proof of item condition (e.g., clear photographs of the quality issue or sealed packaging).
- Label Acquisition: Once authorized, our team will email you a prepaid return shipping label.
- Pack & Ship: Securely pack the item and send it exclusively to our verified return terminal:
- Return Address: 12924 Harvard Ave, Cleveland, OH 44105, United States
- Please do not send packages back to the manufacturer or without prior email approval.
Refund Processing Timelines
- Inspection Period: Upon receiving your return package at our Cleveland location, our warehouse will inspect the item within 1 to 2 business days.
- Financial Reimbursement: Once approved, the refund is initiated immediately. The credit will automatically apply to your original payment method (Visa, MasterCard, or PayPal). Due to standard banking clearings, please allow 7 to 10 business days for the funds to reflect on your account statement.